Your photographer will typically provide you several sample images or "sneak peeks" about two to three weeks after your portrait session or four to five weeks after special events. These timeframes may be extended during peak seasons like the summer and holidays.
When will I receive all of my photos?
Delivery timeframes for the full photo gallery vary based on the type of portrait session or special event. Generally, portrait session galleries are delivered within 30-45 days and special event galleries are delivered with 60-90 days, but you should consult your client agreement for a more precise timeframe. These timeframes may be extended during peak seasons like the summer and holidays.
What if I need my photos sooner than the standard delivery timeframe?
The editing process is one of the most crucial and longest components of photography. On average, it takes no less than 10 minutes to edit one photo, which only includes basic color correction and minimal retouching (i.e. light skin softening and/or blemish removal). Our goal is to ensure photos look as true to life as possible, so we do not use presets, filters, or any other "shortcuts" that aren't custom developed by our team. This increases the importance of making sure we allow sufficient time for the editing phase, particularly for portrait sessions or special events where the lighting and/or environment is more uncontrolled and the photos require advanced editing techniques in order to ensure the images reflect our best work. Additionally, we plan all other project and business activities around the standard gallery delivery timeframes to ensure each client receives the world class customer experience that they deserve. If there is a specific reason you need your photos delivered sooner than the standard delivery timeframe, please communicate that to your photographer as soon as possible. She may be able to provide a proof of your photo gallery for you to select up a set amount of specific images to be edited and delivered prior to your anticipated delivery date.
How will I receive my photos?
Unless otherwise agreed, all photos are delivered via an online gallery. You should receive an email from your photographer with a link to your full photo gallery as well as instructions on how to access the gallery and download your digital images. If you would like your photos delivered via a different method, please let your photographer know. There may be a charge for other methods of delivery that require procurement of a physical device such as a memory card or thumb drive.
Do you sell prints, albums, and other products?
We are proud to partner with Mpix and their subsidiary Millers, which are two of the best professional labs and vendors in the industry. Your online gallery will easily allow you the ability to purchase high quality prints, albums, announcements, frames and other products directly from them.
Can you help me choose which online products to order?
Absolutely! We are happy to support you by making product recommendations or answering questions about the online ordering and fulfillment processes. Please keep in mind many of the products sold in our online store are offered by third-party vendors, and our knowledge and ability to answer questions is limited to the information they provide to us. Thus, we may have to reach out to them directly for more information in some cases.
How long will it take to receive my online product order?
Fulfillment timelines vary based on the type of products ordered. Orders placed for copies of digital images are usually processed and fulfilled within 48 hours by the photographer providing the images. For orders placed through one of our third-party vendors, please refer to the terms and conditions provided in the product catalog for that item as well as the order confirmation message you receive upon placing your order.