PRODUCT AND PRICING QUESTIONS

SCHEDULING QUESTIONS

 

PRODUCT AND PRICING QUESTIONS

How much do you charge?

Pricing for portrait sessions and special event coverage varies based on the type of session or special event coverage desired; number of hours of coverage required; and preferred photographer. General pricing information can be found on the About pages for our photographers, CeCe Kermie and Kristen Kermie. Upon receiving your booking request, one of our client service representatives may send you a questionnaire and schedule a consultation with you to gather   more specific details needed to provide you with a formal proposal, which includes a detailed quote and client service agreement.

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Why do you charge a non-refundable retainer?

From the moment you submit your booking request, we are hard at work making sure we deliver the world class client experience you want and deserve. Your non-refundable retainer not only ensures your booking date and time is exclusively reserved for you and no one else, it also guarantees we will expend the time and resources necessary to fully prepare for your session or event. On average, we spend no less than three hours preparing for a portrait session and six hours preparing for an event. This includes developing materials like proposals, style guides, questionnaires, and timelines; conducting brainstorming and location planning sessions; and acquiring any specialized equipment and props required. 

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When is the balance due?

The balance of your session is due in full no later than seven days before your scheduled portrait session or special event.

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Do you offer any discounts?

We offer the following discounts, which are not combinable or valid with any special promotions offered:

  • 15% Veterans Discount (i.e. active, retired, and honorably discharged military)
  • 15% Public Safety & Health Professional Discount (i.e. law enforcement, fire department, and licensed medical professionals)\
  • 10% Returning Client Discount
  • 10% New Client Referral Discount

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What forms of payment do you accept?

We accept electronic check and all major credit cards.

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Can you help me choose which online products to order?

Absolutely! When we deliver your gallery, we will provide you several links to help guide you through the online ordering process, but we are also happy to support you by making product recommendations or answering questions about the online ordering and fulfillment processes. Please keep in mind many of the products sold in our online store are offered by third-party vendors, and our knowledge and ability to answer questions is limited to the information they provide to us. Thus, we may have to reach out to them directly for more information in some cases. 

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How long will it take to receive my online product order?

Fulfillment timelines vary based on the type of products ordered and the vendor fulfilling the order. Orders placed for copies of digital images are usually processed and fulfilled within 48 hours by the photographer providing the images. For orders placed through one of our third-party vendors, please refer to the terms and conditions provided in the product catalog for that item as well as the order confirmation message you received upon placing your order.

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SCHEDULING QUESTIONS

How far in advance should I book?

We only offer portrait sessions and event coverage Friday through Sunday, so we recommend you book as soon as possible! Additionally, our photographers typically only have openings for three to five portrait sessions and one to two events per month, so their calendars tend to fill up quickly. For clients who would like to book a portait session to include branding, boudoir, engagement, maternity, newborn, and couplet or family sessions, we recommend contacting us at least a month before your preferred session date. For special event coverage including elopements and weddings, we recommend contacting us at least three months before your event date. Please keep in mind that peak seasons like the summer and holidays may fill up quicker than other times of the year.

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How do I book?

You can schedule your portrait session or special event coverage directly with our photographers, CeCe Kermie and Kristen Kermie. You can also submit a general inquiry, and someone will reach out to you to confirm the details and gather any additional information needed.

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Can I reschedule or cancel?

Our rescheduling and cancellation policies may differ depending on the type of session or event, so please consult your client agreement for full details. In general, however, clients may reschedule or cancel their session or event one time without penalty provided they do so no later than three days prior to their scheduled session or event date. Please keep in mind that each session and event requires a retainer at the time of booking, which is non refundable but can be applied towards a future re-scheduled session.

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