PRICING AND PAYMENT QUESTIONS

 

SCHEDULING QUESTIONS

 

ORDER FULFILLMENT QUESTIONS

 

 

PRICING AND PAYMENT QUESTIONS

How much do you charge?

Pricing for portrait sessions and special event coverage varies based on the duration and type of session or special event. General pricing information can be found on the MilestonesCouples + Families; and Elopements + Weddings services pages. Upon receiving your booking request, one of our client service representatives may send you a questionnaire and schedule a consultation with you to gather more specific details needed to provide you with a formal proposal, which includes a detailed quote and client service agreement.

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When is the balance due?

There is 25 percent non-refundable retainer due within five days of reserving your portrait session or special event. Unless other payment arrangements have been made, the balance is due in full no later than seven days after your scheduled portrait session or special event.

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Why do you charge a non-refundable retainer?

From the moment you submit your booking request, we are hard at work making sure we deliver the world class client experience you want and deserve. Your non-refundable retainer not only ensures your booking date and time is exclusively reserved for you and no one else, it also guarantees we will expend the time and resources necessary to fully prepare for your session or event. On average, we spend no less than three hours preparing for a portrait session and six hours preparing for an event. This includes developing materials like proposals, style guides, questionnaires, and timelines; conducting brainstorming and location planning sessions; and acquiring any specialized equipment and props required. 

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Do you offer any discounts?

We offer the following discounts, which are not combinable or valid with any other special promotions or discounts offered:

  • 15% Veterans Discount (i.e. active, retired, and honorably discharged military)
  • 15% Public Safety & Health Professional Discount (i.e. law enforcement, fire department, and licensed medical professionals)
  • 10% Returning Client Discount
  • 10% New Client Referral Discount

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What forms of payment do you accept?

We accept payments made via electronic check and all major credit cards.

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SCHEDULING QUESTIONS

How far in advance should I book?

We only offer portrait sessions and event coverage Friday through Sunday, so we recommend you book as soon as possible! Additionally, our photographers typically only have openings for three to five portrait sessions and one to two events per month, so their calendars tend to fill up quickly. For clients who would like to book a portrait session to include senior/graduation, branding, engagement, maternity, newborn, and couples or family sessions, we recommend contacting us at least a month before your preferred session date. For special event coverage including elopements and weddings, we recommend contacting us at least three months before your event date. Please keep in mind that peak seasons like the summer and holidays may fill up quicker than other times of the year.

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How do I book?

You can schedule your portrait session or special event coverage directly with our photographer, CeCe Kermie. You can also submit a general inquiry, and someone will reach out to you to confirm the details and gather any additional information needed.

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Can I reschedule or cancel?

Our rescheduling and cancellation policies may differ depending on the type of session or event, so please consult your client agreement for full details. In general, however, clients may reschedule or cancel their session or event one time without penalty provided they do so no later than three days prior to their scheduled session or event date. Please keep in mind that each session and event requires a retainer at the time of booking, which is non refundable but can be applied towards a future re-scheduled session.

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ORDER AND FULFILLMENT QUESTIONS

When will I get to see my photos?

Your photographer will typically provide you several sample images or "sneak peeks" about two to three weeks after your portrait session or four to five weeks after special events.

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When will I receive all of my photos?

Delivery timeframes for the full photo gallery vary based on the type of portrait session or special event. Generally, portrait session galleries are delivered within 30-45 days and special event galleries are delivered with 60-90 days, but you should consult your client agreement for a more precise timeframe.

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What if I need my photos sooner than the standard delivery timeframe?

The editing process is one of the most crucial and longest components of photography. On average, it takes no less than five minutes to edit one photo, which includes basic color correction and minimal retouching (i.e. light skin softening and/or blemish removal). Our goal is to ensure photos look as true to life as possible, so we do not use presets, filters, or any other "shortcuts" that aren't custom developed by our team. This increases the importance of making sure we allow sufficient time for the editing phase, particularly for portrait sessions or special events where the lighting and/or environment isn’t able to be controlled and the photos require more advanced editing techniques in order to ensure the images reflect our best work. Additionally, we plan all other project and business activities around the standard gallery delivery timeframes to ensure each client receives the world class customer experience that they deserve. If there is a specific reason you need your photos delivered sooner than the standard delivery timeframe, please communicate that to your photographer as soon as possible. She may be able to provide a proof of your photo gallery for you to select up to three specific images to be edited and delivered as soon as seven days after your scheduled session date. 

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How will I receive my photos?

Unless otherwise agreed, all photos are delivered via the online Client Gallery and Photo Moments App as digital images. You should receive an email from your photographer with a link to your full photo gallery as well as instructions on how to access the gallery and download your digital images. If you would like your photos delivered via a different method, please let your photographer know. There may be a charge for other methods of delivery that require procurement of a physical device such as a memory card or thumb drive.

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Do you sell prints, albums, and other products?

We are proud to partner with some of the best professional labs and vendors in the industry including Millers, MpixPro, One Vision, and Pikto to allow clients the ability to easily purchase high quality prints, albums, announcements, frames and other products directly from their online Client Gallery.

 

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Can you help me choose which online products to order?

Absolutely! When we deliver your gallery, we will provide you several links to help guide you through the online ordering process, but we are also happy to support you by making product recommendations or answering questions about the online ordering and fulfillment processes. Please keep in mind many of the products sold in our online store are offered by third-party vendors, and our knowledge and ability to answer questions is limited to the information they provide to us. Thus, we may have to reach out to them directly for more information in some cases. 

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How long will it take to receive my online product order?

Fulfillment timelines vary based on the type of products ordered and the vendor fulfilling the order. Orders placed for copies of digital images are usually processed and fulfilled within 48 hours by the photographer providing the images. For orders placed through one of our third-party vendors, please refer to the terms and conditions provided in the product catalog for that item as well as the order confirmation message you receive upon placing your order.

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